Melissa Dillon
Corporate Director of Memory Care
Senior Resource Group
Steven Littlehale
Chief Innovation Officer
Zimmet Healthcare Services Group
Donna Kelsey
Chief Executive Officer
American Senior Communities
Marisa Payne
Pro-Aging Consultant
In Pursuit of Wellness
Jill McKenrick
CDP, PCHA
Director of Sales and Marketing
Juniper Communities
Alicia Fenstermacher
LSW/MSW, NHA, CDP
Vice President of Purposeful Living
Presbyterian Senior Living
Objectives:
- Understand how organizations view the current state of resident engagement.
- Identify where the field of resident engagement needs to be.
- Develop a plan to move resident engagement towards these goals.
- Discuss what tools, strategies, visions, and platforms can help set the standard for resident engagement.
- Implement this plan for change.