Provider Perspectives on Implementing a Person-Centered Communication Tool during a Global Pandemic


Provider Perspectives on Implementing a Person-Centered Communication Tool during a Global Pandemic

Life EnrichmentQuality of LifeStaff EfficiencyCOVID-19

Live Webinar: Tuesday, July 20th from 1pm – 2pm EST

The Preference-based living team partners with providers to offer virtual coaching for quality improvement projects to help assess, communicate, and honor the preferences of residents/clients. In this webinar, Dr. Katy Abbott and Project Manager Alex Heppner will discuss experiences and findings from their replication of the PAL Card QIP with providers from four different states (Ohio, Colorado, Tennessee and Missouri). They will highlight strategies providers found effective to move a new initiative forwarding during a pandemic.

1 free NAB, NCCAP and/or NCCDP CEU available for those who attend the live event

Participants who join this webinar will be able to:

  • Describe reasons for using the Preferences for Everyday Living Inventory (PELI)
  • Utilize Care Preference Assessment of Satisfaction to create Preference for Activity and Leisure (PAL) Cards
  • Explore strategies for initiating a quality improvement program during and after a pandemic


Register Here

Dr. Katherine Abbott
Associate Professor, Miami University

Kay Van Norman Katherine Abbott, Ph.D, MGS, is an Associate Professor of Gerontology and a Scripps Gerontology Center Research Fellow at Miami University in Oxford, OH. She teaches graduate courses in Qualitative Research Methods and Organizations and the Aging Enterprise. Her research and teaching focuses on preference-based person-centered care and the social networks and health of older adults receiving long-term services and supports. She is the co-founder of Preference Based Living, whose mission is to conduct studies that build understanding of individual preferences and test innovative methods to honor preferences for people receiving long-term services and supports. Katy is also a Certified Zentangle Teacher and lives in Oxford with her husband, also an MGS grad, and their daughter, Mia.

Alexandra Heppner
Senior Research Assistant
Miami University, Scripps Gerontology Center

Alexandra Heppner, BS serves as the project manager for the PELI-Can project. The goal of this project is to support Ohio nursing homes implementing the Preferences for Everyday Living Inventory (PELI) through outreach and education. She supports the goals of the project by connecting with Ohio nursing home providers, assisting with the dissemination of monthly newsletters and tip sheets, managing the project’s help-line and social media accounts, as well as facilitating quarterly webinars. Alex has served the older adult population in a variety of capacities and is thrilled to be working on a project that assists nursing home providers on their journey to providing person-centered, preference-based care.