COVID-19 and Resident Engagement – Hear from Resident Engagement Champions

On-Demand Webinars: COVID-19 and Resident Engagement – Hear from Resident Engagement Champions

COVID-19 and Resident Engagement – Hear from Resident Engagement Champions

Life EnrichmentNon-Drug Therapeutic StrategiesQuality of LifeStaff EfficiencyCOVID-19

Recorded on: 07/28/2020

Understanding and measuring the impact of COVID-19 on senior living and resident engagement starts with the individuals who tackled the biggest challenges of the pandemic and managed its underlying opportunities successfully. This webinar will focus on real life stories from leaders in the resident engagement field. Speakers will review how the crisis unfolded for them, how they adapted to their current situation and where they see things going in the next three months and beyond.

• Understand how COVID-19 impacts resident engagement
• Learn how to create a resident engagement action plan
• Prepare for upcoming changes to resident engagement operations

Melissa Dillon
Director of Garden House
Merrill Gardens Senior Living

Melissa Dillon has over a decade of experience in senior living as a Care Coordinator, Executive Director, and Company Director for Memory Care.  Her passion is positively affecting lives through educating others in evidenced based practices for people living with dementia.  She holds an undergraduate degree in Psychology and a master degree in Gerontology as well as certifications from Teepa Snow as a Certified Trainer, Certified Coach, and Certified Engagement Leader.  She lives in Scottsdale, AZ and enjoys traveling the country meeting the heroes of senior living

Jill McKenrick
Connections Director
Juniper Village at Brookline

Jill McKenrick is the connections director for Juniper Village at Brookline, a continuing care retirement community in State College where she develops personalized experiences that encourage active bodies, engaged minds, and fulfilled spirits. Jill began her career at Brookline as a connections associate in 2011 and was promoted to director in 2014. Jill holds a BA in Psychology from West Chester University of Pennsylvania. Jill is passionate about bringing joy to the daily lives of the people who live at Juniper. One of the ways she achieves this is by building creative partnerships that bring new experiences to residents so they can learn something new and continue doing what they love. Jill is a member of the Pennsylvania Activity Professionals Association and holds her Personal Care Home Administrator license. Jill is also a level-one certified iTheatrics Method instructor in musical theatre, which she puts into action with the Perennial Players, Juniper’s all-resident musical theatre troupe.